KoreAI – Embed AI into your Customer and Employee Experience


Kore.ai specializes in advanced AI technologies, delivering secure and scalable conversational and generative AI solutions designed to enhance both customer and employee experiences across various industries.

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Product Description

  • Kore.ai specializes in providing AI-optimized solutions for both customer and employee experiences. Their offerings include:
  1. Conversational Virtual Assistants and Generative AI Applications: Kore.ai's platform offers tools and solutions to efficiently deploy AI technology, focusing on conversational and generative AI applications. They aim to enhance customer and employee interactions with AI-driven solutions.
  2. XO Platform: This platform is designed for deploying AI at scale in a safe, responsible manner. It is renowned for being secure, credible, and scalable, offering pre-built integrations and managing experiences in various digital channels.
  3. Range of Products: Kore.ai offers several specialized products, including AgentAssist, SearchAssist, BankAssist, HR Assist, IT Assist, HealthAssist, and RetailAssist. Each of these products is tailored to specific needs and sectors, ensuring versatile applications across different industries.
  4. Impact and Efficiency: Kore.ai's solutions have demonstrated significant improvements in areas such as a 90% success rate in answering questions from existing content, 30% time saved by customers and agents, 80% increase in inquiries resolved by virtual agents, 20% increase in agent productivity, and 30% improvement in the First Contact Resolution Rate (FCR)​

Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, Again!

Gartner MQ

Business Benefits:

  • Reduced Costs and Risks: Deploying generative and conversational AI through Kore.ai can lead to cost reductions and minimized risks.
  • Accelerated ROI: The combination of the Kore.ai Platform, custom LLM models, and system of record integration accelerates the return on investment.
  • Industry-Specific Solutions: Kore.ai provides tailored solutions for various sectors like banking, insurance, and healthcare, enhancing sector-specific customer interactions.

Technology Benefits:

  • Integration with CCaaS Operations: Kore.ai's solutions can be seamlessly integrated into current Contact Center as a Service (CCaaS) operations.
  • AI-Powered Employee Experience: The platform enables the design of engaging employee experiences through AI-powered automation.
  • Trusted by Top Brands: Kore.ai is a trusted partner to globally recognized brands, indicating the effectiveness and reliability of its technology solutions