KoreAI – Search Assist


Kore.ai specializes in advanced AI technologies, delivering secure and scalable conversational and generative AI solutions designed to enhance both customer and employee experiences across various industries.

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Product Description

The Search Assist Solution by Kore.ai, introduced in the XO Platform v10.1, marks a significant advancement in the field of conversational AI. This cutting-edge solution integrates the power of Large Language Models (LLMs) and Generative AI to revolutionize the way search queries are handled. Designed as the industry's first conversational search assistant, it is adept at delivering search results that are not only relevant but also comprehensive and contextually personalized. The core of its innovation lies in its ability to seamlessly blend Kore.ai's leading conversational search capabilities with the latest advancements in AI technology. This unique combination ensures that users receive the most accurate, context-aware, and personalized search responses, whether they are employees, consumers, customer support executives, or agents. The Search Assist Solution is particularly notable for transforming traditional search experiences into dynamic, interactive, and intuitive processes, setting a new standard in the digital search domain.

Technical Benefits:

  • Employs Knowledge AI for advanced knowledge management.
  • Supports 50K daily search queries and indexes thousands of documents efficiently.
  • Built on Kore.ai's experience optimization platform for a differentiated technological experience.
  • Offers natural language search, 360-degree search capabilities, and seamless agent transfer.

Business Benefits:

  • Tailored for use in eCommerce, customer support, and enterprise workplaces.
  • Notably increases sales (200% for an eCommerce giant) and customer satisfaction (75% CSAT improvement for a banking major).
  • Enhances employee productivity (10X increase for a leading software company).
  • Provides blogs and whitepapers with insights on AI-powered enterprise search and the impact of conversational search.